Terms of Service

“Customer” means the person or legal entity that registers an account or otherwise uses the Service.

“User” means any individual authorized by the Customer to access the Service.

“Content” means any text, files, images, data, invoices, documents, or other material submitted to or generated through the Service.

“Subscription” means a paid plan granting access to the Service’s features during a billing period.

You must be at least 18 years old and capable of forming a binding contract to use the Service.

You are responsible for all activity under your account, including actions by authorized Users.

You must provide accurate account information and keep it up to date. You must protect your credentials and promptly notify us of unauthorized access.

You may not use the Service if you are prohibited from doing so under applicable law, including sanctions and export restrictions.

We grant you a limited, non-exclusive, non-transferable, revocable license to access and use the Service for your internal business purposes during your Subscription.

The Service may evolve over time. We may add, change, or remove features, or update technical requirements, to improve performance, security, or compliance alignment.

The Service provides tooling for invoicing workflows (including VAT-related logic, validations, and document generation). It does not replace your legal, tax, accounting, or compliance obligations.

Paid access is provided via Subscription plans. Plan details and pricing are shown on the Pricing page and incorporated into these Terms by reference.

Taxes. Prices may be exclusive of applicable taxes unless stated otherwise. Where required, we may collect VAT/GST/similar taxes based on your location and tax status. You are responsible for providing accurate tax information (including VAT number) and for any taxes related to your use of the Service.

Failed payments. If payment cannot be processed, we may retry, suspend access, or limit functionality until payment is resolved.

If a refund policy applies to your plan, it will be described on the Pricing page or during checkout. Where configured for the Service, refunds may be available for the first payment within 14 day(s) from the charge date.

Refund eligibility may be limited by payment processor constraints, fraud prevention, chargeback history, or legal requirements.

You agree not to misuse the Service. This includes (without limitation):

• Using the Service for unlawful, harmful, or fraudulent activity.
• Uploading malware, attempting to bypass security controls, or probing for vulnerabilities.
• Interfering with the Service’s availability or performance (including abusive automation or scraping).
• Reverse engineering, decompiling, or attempting to extract source code except where legally permitted.
• Infringing intellectual property rights or violating privacy/data protection laws.
• Generating invoices or records intended to mislead, falsify, or misrepresent transactions.

We may suspend or terminate access for violations or suspected abuse, including to protect the Service, other customers, or third parties.

You retain ownership of your Content. You grant us a limited right to host, process, transmit, and display Content solely to provide and secure the Service.

You are responsible for the accuracy, legality, and completeness of Content, including invoice data, VAT numbers, tax treatments, and client details. You must verify outputs before relying on them for filings, submissions, or compliance actions.

Recordkeeping. You are responsible for maintaining your own independent backups and records as required by law or your internal policies. Export and PDF tools are provided for operational continuity, not as a statutory archiving guarantee.

Our processing of personal data is described in the Privacy Notice. By using the Service, you acknowledge that personal data may be processed to deliver core functionality (for example, account management, invoice generation, and service security).

Depending on your usage, you may act as a data controller and we may act as a processor for data you upload. Where required, additional contractual terms (such as a data processing agreement) may apply.

For details, refer to the Privacy Notice.

The Service may rely on third-party infrastructure and providers (for example, payments, email delivery, and cloud hosting). Third-party services may have their own terms and privacy practices.

We are not responsible for outages, failures, or acts/omissions of third parties beyond our reasonable control, but we will use commercially reasonable efforts to keep the Service operational and secure.

We implement reasonable technical and organizational measures designed to protect the Service and your Content. However, no system is perfectly secure, and you use the Service at your own risk.

You are responsible for maintaining endpoint security on your devices, using strong authentication practices, and limiting account access to authorized Users.

The Service, including its software, design, branding, and underlying technology, is owned by Invoxo and protected by intellectual property laws. Except for the limited license granted in these Terms, no rights are transferred to you.

You may not remove or obscure proprietary notices. You may not use our trademarks without prior written permission.

If you provide feedback, ideas, or suggestions, you grant us the right to use them without restriction or compensation, including to improve the Service, provided we do not violate your confidentiality obligations.

You may cancel your Subscription according to the cancellation options available in the Service. Cancellation stops future renewals; access may remain until the end of the current billing period unless stated otherwise.

We may suspend or terminate access immediately if we reasonably believe you have violated these Terms, created risk for the Service, or used the Service in a way that could expose us or others to liability.

Upon termination, your right to access the Service ends. We may delete or de-identify Content according to our retention policies and legal obligations.

The Service is provided “as is” and “as available” to the maximum extent permitted by law. We disclaim all warranties, express or implied, including merchantability, fitness for a particular purpose, and non-infringement.

We do not provide legal, tax, or accounting advice. Any VAT-related decisioning, validations, or compliance hints are tooling support only. You remain fully responsible for your obligations under applicable laws and regulations.

To the maximum extent permitted by law, Invoxo will not be liable for indirect, incidental, special, consequential, or punitive damages, or any loss of profits, revenue, data, or goodwill arising from or related to your use of the Service.

To the maximum extent permitted by law, Invoxo’s total aggregate liability for all claims relating to the Service will not exceed the amounts paid by you to Invoxo for the Service in the 12 months prior to the event giving rise to the claim.

Some jurisdictions do not allow certain limitations. In that case, these limitations apply to the extent permitted by law.

You agree to indemnify and hold harmless Invoxo from and against claims, liabilities, damages, losses, and expenses (including reasonable legal fees) arising out of or related to your Content, your use of the Service, or your breach of these Terms.

We will not be liable for delays or failures due to events beyond our reasonable control, including outages, natural disasters, government actions, labor disputes, cyber incidents, or failures of third-party networks and providers.

These Terms are governed by the laws of Estonia, excluding conflict-of-law rules, unless mandatory consumer protection laws provide otherwise.

Disputes should be escalated first through good-faith informal resolution. If not resolved, disputes may be submitted to the competent courts in Estonia, unless mandatory law requires a different venue.

We may update these Terms to reflect changes in the Service, legal requirements, or operational practices. If changes are material, we will take reasonable steps to provide notice (for example, via the Service or email).

Continued use of the Service after the effective date of updated Terms constitutes acceptance of the updated Terms.

Severability. If any provision is found unenforceable, the remaining provisions remain in effect.

Assignment. You may not assign these Terms without our consent. We may assign these Terms as part of a merger, acquisition, or sale of assets.

Entire agreement. These Terms and referenced policies form the entire agreement regarding the Service.

Legal notices: [email protected]

Billing: [email protected]

Security: [email protected]

Privacy: [email protected]

Support: [email protected]